Guest Service Associate - Travel Industry (Customer Service / Travel Coordination)

Pay: $20-$21/hr
Schedule: Mon-Fri, 9:00 AM-5:30 PM
Type: Contract-to-Hire (90 days)
Location: 100% Onsite - Edina, MN

Are you passionate about customer service and excited about the travel industry? We are seeking a Guest Service Associate to support travelers with booking, documentation, and high-touch customer care. This is an excellent opportunity to join a fast-paced, growing travel organization with long-term career development.

About the Role

The Guest Service Associate provides frontline customer support for travelers by delivering prompt, accurate, and professional assistance. This position handles high-volume inbound calls, email support, documentation guidance, and troubleshooting.

Ideal for candidates who enjoy problem-solving, relationship building, and helping customers navigate travel-related processes.

Key Responsibilities

• Answer 30-50 inbound customer service calls per day related to travel bookings and trip coordination
• Assist travelers with reservations, travel questions, and itinerary support
• Process customer inquiries via phone and email with urgency and accuracy
• Guide travelers through documentation requirements such as passports, visas, and international travel regulations
• Support customers in uploading travel documents and navigating online systems
• Troubleshoot basic technology or process issues with patience and clarity
• Stay informed on international travel guidelines, advisories, and requirements
• Provide empathetic service and de-escalate concerns professionally
• Maintain strong attention to detail while managing multiple systems and tasks
• Identify and report customer trends or recurring issues

Qualifications

• 1+ year of customer service experience (retail, call center, hospitality, restaurant, or reception welcome)
• Strong communication skills: listening, writing, researching, decision-making
• High level of patience, empathy, and professionalism
• Ability to work independently and manage multiple computer systems
• Problem-solving and conflict-resolution skills
• Bonus: Experience supporting senior customers or working in senior living/retirement communities

Contract Period Benefits (Through Ultimate Staffing)

• Medical benefit options (MEC plans available)
• Dental & vision plans
• Accident & critical illness coverage
• Life insurance & short-term disability
• 401(k) eligibility
• Safe & Sick Time
• Holiday pay accrual
• Annual bonus eligibility

Full-Time Benefits (Upon Hire)

• Employer-supported medical insurance (75% of employee premium; 50% dependent premium)
• Health Savings Account (HSA)
• Dental coverage
• 401(k)
• 15 days of PTO annually

Why This Role is Great

• High-growth travel company with long-term career pathways
• Fast-paced and collaborative work environment
• Newly renovated office space
• Monthly onsite events: food trucks, craft days, social events, animal meet-and-greets
• Travel industry education opportunities (ship tours, destination training, etc.)
• Travel and cruise discounts
• Walking paths near the office
• Career advancement opportunities